Privacy Policy

This Privacy Policy details the kind of information we collect from you, how we use it and how we take steps to secure it. The confidentiality and security of the data we collect from you is of priority to us and it is important you read this Privacy Policy carefully in order to fully understand the terms under which you access and use the Uplinx website as well as other Uplinx features and services.

Information We Collect

In the process of registering for an account on the Uplinx website, we may collect some personal identifiable information including but not limited to your name, age, gender, phone number, email address, postal address as well as debit/credit card details. Some of this information may be retained on our website for future reference and use by us while others may be only be used and visible to us during each transaction.

How We Use Information We Collect

Uplinx collects and uses your personal information to enable us provide services as advertised on our website. This personal information may serve a variety of uses, including notifying you about the status of your order, investigating and resolving complaints/problems, assessing users’ interest in our products and services, notifying you about promotions and offers, customising your shopping experience, minimising fraud and other criminal activity, and for any other reason we deem relevant to your use of Uplinx, its services and its website.

At any point in time, you may request to stop receiving any of the information we send you. This request may be granted if it does not impact our ability to effectively fulfil your current as well as future orders.

In order to allow us continually improve our level of service to you, we collect and analyse data about our users' activity on our website. We may also periodically request you to participate in surveys that will give us an indication of your assessment of our level of service, allow us customise your experience on our website, and inform us of ways in which we can improve our service offering.

Security of Information We Collect

Uplinx makes every attempt to secure your personal information from unauthorised access, use or disclosure. Confidential information we receive from you such as debit/credit card details are handled securely and protected through Secure Sockets Layer (SSL) encryption.

Cookies

A cookie is a piece of data sent from a website to a user’s computer while the user is browsing that website. Cookies are designed to save certain information inputted by a web user on particular web pages that will allow the website recall information such as postal address, phone number, customer name on future visits to that web page.

This provides ease and convenience to a user’s experience by ensuring previously submitted information does not need to be re-entered each time the user is on that web page.

Users have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but your preference can be easily updated in your browser. Opting to decline cookies may restrict users from enjoying the full breadth of Uplinx’s website and its associated services and features.

FAQ

What Is Uplinx?

Uplinx is an online grocery delivery service that allows you shop from as many as 60,000 items from over 20 supermarkets and retail outlets across Lagos. Our well-trained Personal Shoppers carefully pick your groceries and deliver them to you in as early as 3 hours after you order.

How Does Uplinx Work?

Customers can shop on Uplinx.com.ng for items such as general groceries, fresh produce, beauty products, medicines, office supplies, books & magazines, tools & hardware and everything else you’ll find in a typical mega-supermarket. When customers add items to their order basket, they have the choice of selecting their preferred delivery window from multiple options. The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their order.

Which Supermarkets Do You Work With?

Uplinx currently partners with some of the biggest supermarkets and retailers in Lagos. As at April 2015, our partners included Park N Shop, Spar, 9 to 7 Supermarket, Nars Supermarket, Chi Shoppe, The Fish Shop, Medplus Pharmacy, Medvacc Pharmacy, Office Everything, Office R Us, Laterna Books, in addition to several local markets and other retail stores where we shop from but do not yet have formal partnerships with. We are constantly expanding the number of retailers we partner with as well as the assortment of products we sell, so check back often for new additions.

Will You Deliver To My Area?

We currently serve all parts of Ilorin. If your preferred delivery address is not within our current coverage area, you may provide an alternative delivery address that is centrally located (perhaps your office or the home of a relative or friend that you visit frequently).

When Will I Receive My Order?

At checkout, you are able to select a preferred time when you will like your order delivered. We deliver 7 days a week from 10am to 6pm and can be at your door in as early as 3 hours after you order. See our Terms for more details on our delivery service.

How Much Will It Cost?

The cost of having a Personal Shopper select items for you from as many as 6 supermarkets and deliver them directly to you at home or at the office is only N899.

How Do I Pay For My Order?

We accept online payments from all major Naira denominated debit and credit cards as well as international Mastercard and Visa cards. We currently do not offer any payment on delivery options.

Do Item Images Reflect Exactly What I Will Receive?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item (e.g. different editions of books or varied book cover design depending on country of print). Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce.

How Are Weighed Items Priced?

Prices of items that need to be weighed (e.g. fruits, vegetables, deli/cold cuts, meat) may be guide prices or approximated to enable you make a buying decision. However, you will only be billed for the actual weight purchased; any difference in guide to actual price will be credited/debited to your Uplinx wallet as the case may be. Actual price of weighed items will be clearly stated on your invoice.

What If An Item Is Unavailable?

We go to great lengths to ensure we always find all items in your order. This often necessitates us checking as many as 6 retail outlets before concluding your order. If after checking multiple retailers, the item is still unavailable; our well-trained Personal Shoppers will contact you to offer suitable replacements. You are not obliged to accept the replacements and we will only purchase them after receiving a go-ahead from you.

What Do You Consider 'A Suitable Replacement'?

Replacements will typically be a different flavour to what you selected (e.g. apple juice instead of pineapple juice) OR a different brand of a similar quality item OR items with similar function to what you ordered (e.g. mint chewing gum instead of mint sweets).

Do I Pay For Delivery If Items Are Unavailable?

While we make every effort to display an accurate list of items that are in stock at the stores we partner with, these stores are ultimately responsible for maintaining their invetory levels. In the normal course of a business day, the stores may occasionally run out of some items. You will not be obliged to pay for any unavailable item. If you are not satisfied with the replacement suggested to you by the Personal Shopper, we will refund the monetary value of the item to your Uplinx wallet.

What Is A Uplinx Wallet?

Your Uplinx wallet is your online account where you have monetary value to spend on any product. We may debit or credit your wallet for various reasons including: refunding you for an unavailable item, reconciling the difference between guide and actual price for a weighed item, promotional offers, discounts and rebates.

What About Refunds?

If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be added to your Uplinx eWallet. We do not process refunds to bank accounts.

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

Can I Return Items?

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Uplinx will be unable to accept any returns.

Can I Cancel My Order?

When we receive customer orders, we begin processing them immediately. And because we do not hold our own inventory and we only purchase from supermarkets and retail outlets when customers place orders, as soon as customers pay for their orders, we start purchasing their selected products from the supermarkets. The retailers we buy from have a no-return policy so, we in turn, are unable to return any items customers purchase from us to the retailers. Thus, once an order has been placed and paid for, Uplinx is unable to accept a cancellation of the order.

How Can I Contact You?

We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us at service@Uplinx.com.ng and we will respond immediately.